The Customer Experience Exchange for Retail 2016 Post Event Report


In July 2016, the Customer Experience Exchange for Retail connected 70+ C-level & VPs/Directors of CX, Marketing and eCommerce from FTSE, Fortune & European 500 retailers with a selection of the most innovative solutions and services providers in this sector to find solutions to their biggest challenges. The Post Event Report provides an indepth analysis of the attendees, the central themes that arose from discussing the challenges keeping CX executives awake at night, and the industry trends driving high levels of investment across the broad technology and service provider landscape, featuring exclusive interviews, presentations, stats and much more.