Optimising your instore and ecommerce strategies yo create a seamless customer experience

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:

Hear inspirational stories from world leading retailers, including Zalando, William Hill, Adidas and more!

Stay competitive and stay ahead by examining the latest CX technology innovations

Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment

Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on Exchangeinfo@iqpc.com

Download the 2018 Agenda

Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.

Future Leaders Lab

EXCLUSIVE

Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.

Executive Club

STRATEGIC

A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

Interactive Workshops

BUSINESS-ORIENTED

A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

2017 Featured Speakers Included:

View All Speakers

Who Attends the Exchange?

Key topics of discussion

In-store Retail Experience

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Leveraging Retail Channels For Competitive Success

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From Customer Strategy to Action

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Customer Trust And Loyalty

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Europe’s Leading Retail-Focused Customer Experience Event

80

Executive Attendees

20

Leading Industry
Speakers

15

Interactive
Solution Providers

20

Interactive
Sessions

Invitation Only


  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your Knowledge


  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest North American retail organizations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

Highlights from the 2017 Exchange

What past attendees have to say about the CX Exchange

Sponsors & Exhibitors
Media Partners