Optimising your instore and ecommerce strategies yo create a seamless customer experience
The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.
Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:
Hear inspirational stories from world leading retailers, including Zalando, William Hill, Adidas and more!
Stay competitive and stay ahead by examining the latest CX technology innovations
Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment
Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on Exchangeinfo@iqpc.com
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX Exchange is capped at 60 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
2017 Featured Speakers Included:
Head of Customer Experience
CRM Strategy Director, Omni-Channel Europe
Head of Customer Service
Global Director of Digital Customer Experience
Chief Customer Officer
Head of Marketing
Chief Marketing Officer
Customer Experience Director
SVP Insight & Marketing
Group Customer Service Director
Who Attends the Exchange?
Europe’s Leading Retail-Focused Customer Experience Event
- Hand selected senior executive attendance ONLY
- Industry leading and recommended solutions and services providers
- Inspiring speakers and thought leaders
Expand your Knowledge
- Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
- Forge new relationship with CX executives from the biggest North American retail organizations
- Discover and discuss the most innovative and cutting edge CX technologies
Unlike any Exhibition or Conference
- Maximize your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
- Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
- Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges
Highlights from the 2017 Exchange
What past attendees have to say about the CX Exchange
“An interesting mix of insights from retailers and service providers in the area of customer centricity and a great opportunity to network”
“The Exchange has been a fascinating insight into driving customers experience to a new level!”
“A fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the retail sector and in turn sharing and acting upon this wonderful insight received back in the day job!”
“My second time attending an Exchange event and I continue to be impressed with the host team’s ability to create an ideal environment for rich conversations, personal network expansion and access to industry leading products & services. Well Done!”
“Thought provoking and allowed me great opportunities to network and learn”
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