Embracing the future of retail through innovative, personalised and connected customer experience
In the fiercely competitive and fickle market of retail, customers are easily lost to your competition. Customer demands are constantly evolving, and disruptive technologies are here to revolutionise the retail landscape. To gain competitive advantage retailers have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations and customer journey, as well as rethinking their instore experience.
The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organisations. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.
Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:
Hear inspirational stories from world leading retailers, including Shop Direct, IKEA, Coca-Cola and more!
Stay competitive and stay ahead by examining the latest CX technology innovations and disruptors
Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment
An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.
Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX Exchange is capped at 80 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.
2018 Featured Speakers Included:
Head of Customer Experience
Head of Customer Service
Group Customer Service Director
Customer Experience Director
Formerly SVP Insight & Marketing
Marketing & Digital Director
Who Attends the Exchange?
Europe’s Leading Retail-Focused Customer Experience Event
- Hand selected senior executive attendance ONLY
- Industry leading and recommended solutions and services providers
- Inspiring speakers and thought leaders
Expand your Knowledge
- Select from visionary case studies, thought provoking roundtables and in-depth Think Tank sessions
- Forge new relationship with CX executives from the biggest UK and European retail organisations
- Discover and discuss the most innovative and cutting edge CX technologies
Unlike any Exhibition or Conference
- Maximise your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
- Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
- Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges
Highlights from the 2017 Exchange
What past attendees have to say about the CX Exchange
“An interesting mix of insights from retailers and service providers in the area of customer centricity and a great opportunity to network”
“The Exchange has been a fascinating insight into driving customers experience to a new level!”
“A fantastic opportunity to stop and step outside an insular approach to listen and understand the huge array of opportunities and innovation being created by others within the retail sector and in turn sharing and acting upon this wonderful insight received back in the day job!”
“My second time attending an Exchange event and I continue to be impressed with the host team’s ability to create an ideal environment for rich conversations, personal network expansion and access to industry leading products & services. Well Done!”
“Thought provoking and allowed me great opportunities to network and learn”
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