We connect people with the knowledge they need to make a difference to their customers, across every channel and through every interaction. Empowering the customer journey with knowledge ensures you are delivering those exceptional experiences and unforgettable customer service that make you stand out from the crowd.
To be successful in consistently delivering outstanding customer experiences, businesses need a modern knowledge solution that provides instant access to information that is vital to supporting the complete customer experience.
Silver Plus Sponsors
BloomReach is a Silicon Valley firm that brings businesses the first open and intelligent Digital Experience Platform (DXP). BloomReach drives customer experience to accelerate the path to conversion, increase revenue, and drive customer loyalty.
With applications for content management, site search, page management, SEO optimization and role-based analytics, BloomReach is a central location for all players who drive customer experience to come together and intelligently drive business outcomes. BloomReach’s Web Relevance Engine (WRE) algorithmically understands content and users, matching demand and intent data from across the web. BloomReach's industry-leading tools unlock the powerful creativity of humans to improve omnichannel customer experiences at scale. Together, human and machine drive millions of dollars of proven incremental sales.
BloomReach's portfolio of customers include: Neiman Marcus, Staples, REI, Mailchimp, and Autodesk. Created in 2009, BloomReach is headquartered in Mountain View, CA with offices worldwide and is backed by investment firms Bain Capital Ventures, Battery Ventures, NEA, Salesforce Ventures and Lightspeed Ventures.
GB Group Plc
GBG is a global specialist in Identity Data Intelligence. Through our fundamental belief that the digital economy relies on everyone having access to data they can trust, GBG enables companies to improve the customer experience, insight and data quality. We help retailers all over the world develop speedy and frictionless customer onboarding experiences through instant and accurate data capture, followed by data verification, enhancement and management. This enables retailers to truly understand who their customers are across multiple channels, and how to better engage with them throughout the entire customer journey.
Since 2004, iovation has been helping global brands protect consumers against an ever-increasing cybersecurity threat landscape. iovation delivers an integrated suite of authentication and fraud prevention solutions that connect the domains of fraud and infosecurity to help businesses reduce their exposure to risk while ensuring easy access to their trusted customers. Armed with the world's largest device-based fraud prevention database spanning more than 4 billion known devices, iovation safeguards tens of millions of transactions against fraudulent activities each day. Learn more at www.iovation.com
Neo Technology is the creator of Neo4j, the world's leading graph database that brings data relationships to the fore. From companies offering personalised product and service recommendations; to websites adding social capabilities; to telecom providers diagnosing network issues; to enterprises reimagining master data, identity, and access models; organisations adopt graph databases as the best way to model, store and query both data and its relationships. Neo Technology researchers pioneered the modern graph database and have been instrumental in bringing the power of the graph to numerous organisations worldwide. Large enterprises like Walmart, eBay, UBS, Cisco, HP, adidas Group, TomTom and Lufthansa as well as startups like Medium, Musimap and Zephyr Health use Neo4j to unlock business value from data relationships.
Neo Technology is headquartered in San Mateo, CA, with regional offices in Sweden, UK, Germany, France and Malaysia. For more information, please visit Neo4j.com
Selligent’s omnichannel marketing platform empowers marketers to engage with consumers using relevant insights. Built around a universal consumer profile, Selligent’s natively integrated platform enables relationship marketers to send relevant and valued messages in the moments that matter.
Powering 1-to-1 marketing for 700+ brands across 30 countries, Selligent has more than 50 agency and MSP partnerships. Headquartered in Brussels, Selligent has 10 offices across the US and Europe.
Founded in 2008, Tealium is the leader in enterprise tag management and digital data distribution. Tealium brings order to marketing chaos and serves as the new foundation for digital marketing. Hundreds of top brands worldwide rely on Tealium to seamlessly manage their digital marketing deployments, while solving their customer data integration issues at the source. Using Tealium, organisations can improve their ROI by increasing the performance of their existing marketing programs, improving marketing efficiency, and reducing IT friction and costs. Select clients include Lufthansa, ImmobilienScout24, T-Systems, Vodaone, Lenovo, McAfee, Urban Outfitters, News International, and many more. Tealium is funded by Battery Ventures, Tenaya Capital and Presidio Ventures, and is a recent winner of the 2013 Red Herring Global 100 Award. For more information, please visit www.tealium.com
Teradata delivers better business outcomes through technology-enabled solutions in the areas that matter most – from customer experience and product innovation, to finance transformation and risk mitigation, to operational excellence and asset optimisation.
We work with leading businesses in over 75 countries worldwide. Our clients include many of the top performers and best-known brands in financial services, telecom, transportation, consumer packaged goods and manufacturing.
We focus on turning the most complex and challenging data sets into high-value assets that produce high-impact insights and tangible value for the business.
Acxiom enables people-based marketing everywhere through a simple, open approach to connecting systems and data that drives seamless customer experiences and higher ROI. We believe data is the key to creating meaningful interactions at scale between consumers and the brands they love.
ANALYTIKA is a boutique software, analytics and consulting firm that provides Retail Solutions based on three key disciplines: retail business experts, data engineers and data scientists. Together we become RESULTANTS, providers of technology, services and knowledge that yield exceptional results for our retail customers. We use your data, as well as public data sources, to uncover hidden patterns that provide retail business opportunities such as:
• Customer Segmentation
• Promotional effectiveness and targeting
• Campaign Management
• Product Consumption and Association Patterns
• Customer Care
• Pricing Optimization
• And more
ANALYTIKA normally begins by understanding shopper behavioral patterns. These patterns detect opportunities that can activate shopper behavior in a desired direction. We then provide the tools and services to create and manage actions and promotions that are executed. The results are studied and new opportunities are defined and executed. This process creates a learning environment that has proven to increase sales and profitability as much as five times average annual market growth.
To accomplish these and other retail challenges, ANALYTIKA has developed a set of applications, which have advanced analytics and are quickly implementable, for every step of the value chain. Together they constitute a RETAIL SUITE.
What’s your challenge? See how we can help.
Clicktale taps into the wisdom and behavior of millions of visitors so that businesses can deliver the best digital experiences to drive amazing business results. By synthesizing complex behavioral patterns based on millisecond-level actions such as hovers and scrolls, we enable businesses to interpret their customers’ digital body language and understand intent. The pioneer in Experience Analytics, Clicktale marries cognitive computing, machine learning and psychological research to automatically surface issues and answer questions that keep executives up at night.
With unique behavioral data, clear visualizations, and world-class customer experience expertise, Clicktale is driving the “Experience Era” at the world’s leading brands. Clicktale’s global customer base includes B&Q, Sainsbury, Walmart, Adidas, The Royal Bank of Scotland, Gap, Jansport and The Northface.
Our mission is to make it easy for customers to create effective digital experiences for their customers - in any channel and on any device.
The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing and predictive analytics in a single platform to work full-circle for businesses online – from intelligent optimization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.
Marketers and merchandisers have for too long been failed by rules-based personalization, as it is ultimately unmanageable and unmaintainable. With Episerver’s intelligent personalization, the platform uses visitor behaviour to autonomously create and optimize individual content and product views, for every visitor.
ForeSee pioneered customer experience intelligence in 2001 and has become a recognized leader in Voice of Customer (VOC) solutions. The award-winning ForeSee CX Suite helps more than 2,000 companies worldwide — in retail, government, financial services, healthcare, consumer packaged goods, and other industries — transform their VOC programs into a strategic business discipline that delivers economic impact. Only ForeSee offers a rigorous approach to customer experience measurement, access to an unmatched 200 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements. ForeSee is headquartered in Ann Arbor, MI and has offices in New York; Washington, DC; St. Louis; Cleveland; San Francisco; Vancouver; and London.
Superior customer service and market-leading innovation are the two fundamental principles that drive Information Builders and its employees every day. Our only interest is making sure our customers can apply Intelligence, Integration, and Integrity solutions to dramatically improve the performance of their entire organization. Customer success is everything at Information Builders.
MediaTech Solutions is a SaaS vendor that delivers customer engagement through its real time Feedback Management solution, Instant eXperience (formerly Instant Survey). A leader in its market, Instant eXperience, allows Customer Feedback capture in real time, as well as analysing it and leveraging enriched feedback for a tangible business impact. Thus, the solution allows, Top Managers as well as front-office employees, to make better decisions, whether they are strategic or operational.
Real-time Feedback Management is an indispensable tool to manage the customer experience. Instant eXperience® drives users to maximise customer value and satisfaction, manage resources and optimise processes by implementing and industrialising a real-time customer feedback management solution to leverage your company’s objectives across all touch points.
Learn more about how our solution can help your company increase customer engagement and deliver a high ROI.
Ometria is a customer marketing platform that enables retailers to send personalised, relevant marketing messages throughout the customer journey. Built specifically for retailers, and replacing and upgrading an ESP, Ometria’s AI-powered platform collects and aggregates data from all customer touch points in real-time, and uses machine learning to profile and send the most effective marketing messages to each individual across all channels. Ometria is trusted by some of the fastest growing retail brands in the world such as Moss Bros, Crew Clothing, Charlotte Tilbury, Feelunique, LoveCrafts, Wonderbly, and Graze.com.
Sitecore is the global leader in experience management software, powering some of the world’s best websites. The Sitecore® Experience Platform™ manages content, automates communications, and enables personalized experiences, at scale.
It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel and in real time. This is the only way to manage meaningful customer experiences that delight audiences, build loyalty, and drive revenue. More than 4,600 customers—including American Express, Carnival Cruise Lines, easyJet, and L'Oréal—trust Sitecore to help them win customers for life.
SMG collects feedback from customers and colleagues through online surveys and turns these into a) live dashboards, b) real-time reporting apps, c) live action plans and d) strategic insights to help drive financial performance. Using text analytics and customer sentiment analysis coupled with understanding the customer experience across multiple touchpoints (store/website/app/delivery, contact center), we then pull these data sets together to provide a full omni channel CX/feedback programme. We also have a geo-location tool (SurveyMini) that uncovers insights about non-purchasers.
Soundtrack Your Brand (backed by Spotify) was founded in 2013 and sets out to grow the global music market by re-shaping the business-to-business music space.
Music matters. We were recently part of the world’s biggest research study on the impact of music on sales in a commercial environment. The study used our streaming technology and brand fitting music across 16 restaurants, over 5 months, and 2 million sales transactions were tracked. In short, it proved how our model of creating brand fit music drove sales by 9% vs popular chart music, and how silence performed 4% better than the same popular chart music.
So firstly, what songs come out your speakers, and at what time, can have a 9% impact on sales, and if your music has had little attention to date, and is just chart music with no connection to your brand values, it would be best switching it off.
TokyWoky’s community live chat solution allows your online customers to give live advice to one another. Using gamification, TokyWoky community live chat engages 4 to 5 times more customers than a traditional customer support live chat, boosting conversion and cutting customer support costs. Some enthusiasts can spend a few hours every day helping fellow customers!
Now live on 110 leading online stores across Europe and US, including Leroy Merlin, Clinique, Overclockers, Galeries Lafayette, L’Oreal Paris the US largest beauty shop, the US largest arts and craft shop (Michaels)… and now available in the UK, we let you leverage your customers’ passion for beauty, home improvement, high tech, clothing etc. to help one another.
Valtech understands the complexities of the retail world. We work with leading global brands to solve their problems. This includes a whole range of services, including bespoke eCommerce solutions, service design, and using data science to understand customer behaviour and ultimately drive profit.
Our expertise across design, data and development means that we are perfectly placed to tackle business critical challenges for our clients, enabling them to scale, attract new markets and keep pace within a digital world.
BoxeverTM is the Customer Intelligence Cloud for marketers.
It connects all your customer, product and operational data, putting your customer at the center of your business and enabling true 1:1 personalization on a level you’ve never seen before. This results in lower acquisition costs, accelerated conversion rates, improved customer engagement and higher lifetime value. Using artificial intelligence, it acts as the “brain” within your customer-tech ecosystem, taking in all data about the customer, deciding what should happen next and executing that action through the most appropriate channels - in real time, as it happens.
Today, leading brands from all across the globe – including Emirates, Air New Zealand, eDreams ODIGEO, Cebu Pacific, Brussels Airlines, and Aer Lingus – rely on Boxever to help acquire, convert and retain customers. The company is headquartered in Dublin, Ireland. Learn more at www.boxever.com or follow us on Twitter@Boxever.
Since 1988, CFI Group has delivered customer experience measurement and business insights from its Ann Arbor, Michigan headquarters and a network of global offices. As founding partner of the American Customer Satisfaction Index (ACSI), CFI Group is the only company within the United States and United Kingdom licensed to apply ACSI methodology in both the private and public sectors. Using this patented technology and top research experts, CFI Group uncovers the business drivers and financial impact of customer experience.
Jaywing has a long-standing heritage in developing and delivering data-driven solutions across both marketing and credit risk functions. Over the past 17 years, we have worked extensively within industry sectors that are data rich, data literate and able to drive value from the data they hold.
We have a solid reputation for developing complex analytical and modelling approaches that underpin major investment decisions across many industry sectors, where accuracy and rigour are critical to success.
A core expertise is the ability to make pragmatic use of data that may be extensively available, but which is of variable quality or incomplete.
Jaywing has a team of over 70 data analysis and modelling experts. Many of these people have held senior positions in client organisations, and our focus is very much on the commercial application of analysis and data-driven decisions.
Opinsta solutions Empower Employees to deliver a better Customer Experience. What makes us different? Our expertise in Operational Customer Experience combined with Rapid Software Deployment. We only partner with Enterprise firms who can demonstrate both a C-Level and operational commitment to delivering an ideal Customer Experience. As such our focus on collaboration and long-term partnership is absolute.
RedEye delivers unrivalled conversion and ROI through Marketing Automation Technology and Conversion Rate Optimisation services. Our purpose is simple - to constantly increase customer lifetime value for our clients. We do that by employing data driven strategies and unique technologies and solutions. This provides our clients with customer insight and data that drives highly personalised and successful cross channel communications that attract, engage and convert prospects and customers.
ForeSee At Compsoft Creative we design and build mobile apps. We’ve been building apps for iOS, Android and Windows since 2008, and in that time we’ve delivered well over 200 apps for a wide range of clients, from blue chips to start ups.
What sets us apart is our creativity. This creativity is not limited to user interface and graphic design but our ability to propose and deliver solutions to the problems you’re trying to solve. We do this by drawing on our extensive experience, using our cutting edge knowledge from throughout the industry and, most importantly, tapping into the genius of our talented team.
We are specialists in creating psychometric, assessment, and talent development processes for retail businesses. For 25 years, Criterion has worked with progressive retailers to improve performance in their stores, logistics hubs, and operations centres. We help your business succeed by applying psychology and technology to the way you recruit, develop and retain talented people.
We innovate and build solutions that enhance the experience of your customers through the people in your business that they interact with. We apply a pragmatic, evidenced-based approach to combine our expertise in psychology and technology to deliver real, measurable changes to your business.
Criterion specialises in:
- Online psychometrics and assessment
- Onboarding and development
- Talent management
Criterion has earned a reputation as a leading provider of business psychology and technology, delivering solutions to retailers that are creative, flexible, and which work for the people involved, as well as for the customers that those businesses care for.