2018 Speakers Include:

The speaker panel for 2018 has been developed following months of extensive research with the senior CX community. If you would like to be considered as a speaker, or have any questions about the agenda, please contact Ailsa Hardy at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Speakers


Melanie Kleemann
Melanie Kleemann
Head of Customer Experience
IKEA
Karen Dooley
Karen Dooley
Head of Customer Service Transformation
Missguided
Andrew Mann
Andrew Mann
Former Vice President Insight, Pricing & Digital CRM
Asda
Paul Shipton
Paul Shipton
Head of UK Contact Centres
Coca-Cola Enterprises
Meltem Karahan
Meltem Karahan
VP, Consumer Insights
Carlsberg
Mark Billingham
Mark Billingham
Group Customer Service Director
Shop Direct
Claire Hill
Claire Hill
Customer Experience Director
Express Gifts
Marta Pogroszewska
Marta Pogroszewska
Retail Director
Gail's Bakery
Sophie Crosby
Sophie Crosby
Formerly SVP Insight & Marketing
Ticketmaster
John Marsden
John Marsden
Sales Director – EMEA
iovation
Kate Mitchell
Kate Mitchell
Head of Ecommerce
Steinhoff UK Retail Ltd
Laetitia Segonzac
Laetitia Segonzac
Head of Marketing
Galaries Lafayette
Rakesh Parekh
Rakesh Parekh
Head of Business Development
Opinsta
Mark Gooding
Mark Gooding
Strategic Account Executive
Neustar
Darren Williams
Darren Williams
Founder and Managing Director
DW Exec Consulting Ltd
Dr Colin Light
Dr Colin Light
Partner
PwC
Tom Adams
Tom Adams
UK Experience Centre Leader
PwC