Download the 2018 Agenda

Download the 2018 Agenda

Download the 2018 CX Retail Exchange Agenda to read about all our speakers and the case studies they will be sharing at the Exchange. We will be covering a range of topics including: 

  • Delivering fast, personalised and intuitive self-service for today's consumers
  • Creating an immersive and meaningful instore experience
  • Developing m-commerce experience for retail customers
  • Aligning employee experience with customer experience to ensure happy customers
  • Leveraging real-time analytics to gain a 360 view of your customers
  • Reimagining your instore experience to provide a differentiated experience

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