Shaping the Retail Landscape In 2018 & Beyond

The Exchange will bring together 80 C-level & VPs/Directors of Customer Experience, Marketing and eCommerce from FTSE, Fortune & European 500 retailers to meet, discuss and share best practice to improve the future of retail customer experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:


Hear inspirational stories from world leading retailers, including Zalando, William Hill, Adidas and more!


Stay competitive and stay ahead by examining the latest CX technology innovations


Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment

Download the latest agenda to find out how you can benefit from attending the Exchange and as space is limited to 80 delegates, email the team on

Download the 2017 Agenda

2017 Featured Speakers Included:

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Key topics of discussion

Customer Experience In the Digital Age

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Leveraging Retail Channels For Competitive Success

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From Customer Strategy to Action

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Customer Trust And Loyalty

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Europe’s Leading Retail Focused Customer Experience Event



C-Level Attendees



Leading Industry Speakers



Innovative Solution Providers



Interactive Sessions

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest UK and European FS organisations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format


Sponsors & Exhibitors
Media Partners