Embracing the future of retail through innovative, personalised and connected customer experience

In the fiercely competitive and fickle market of retail, customers are easily lost to your competition. Customer demands are constantly evolving, and disruptive technologies are here to revolutionise the retail landscape. To gain competitive advantage retailers have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations and customer journey, as well as rethinking their instore experience.

The CX Exchange for Retail is the annual meeting place for the most senior names in the industry to connect with the biggest brands in retail and hear how they are transforming into customer-centric organisations. The Exchange will equip you with the latest strategies to wow your customers and give them the ultimate retail experience.

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking customer experience solution providers - join the discussion today to:

Hear inspirational stories from world-leading retailers, our past speakers include Shop Direct, Missguided, Coca-Cola and more!

Stay competitive and stay ahead by examining the latest CX technology innovations and disruptors

Truly revolutionise your in-store and online experience to ensure you delight your customers in a crowded environment

Download our last brochure to find out how you can benefit from attending the Exchange. As space is limited to 80 delegates, email the team at Exchangeinfo@iqpc.com to request an invite.

Download the 2018 Agenda

Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.

Future Leaders Lab


Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX Exchange is capped at 80 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.

Executive Club


A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

Interactive Workshops


A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

2018 Featured Speakers Included:

View All Speakers

Who Attends the Exchange?

Key topics of discussion

In-store Retail Experience

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Leveraging Retail Channels For Competitive Success

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From Customer Strategy to Action

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Customer Trust And Loyalty

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Europe’s Leading Retail-Focused Customer Experience Event


Executive Attendees


Leading Industry


Solution Providers



Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your Knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth Think Tank sessions
  • Forge new relationship with CX executives from the biggest UK and European retail organisations
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customizing your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

Highlights from the 2017 Exchange

What past attendees have to say about the CX Exchange

Sponsors & Exhibitors
Media Partners